Re-Opening Our Stores
We are pleased to announce that our Barbican and Kensington stores will be opening from the 15th of June, albeit with reduced staff and hours.
Both shops will be taking staff and customer safety seriously by introducing the following measures:
- Enhanced cleaning in stores before opening and after closing
- Plastic screens around the till area
- Limited to two shoppers at a time
- Customers will be asked to wear disposable gloves (which we will provide for free) while browsing the shelves
- Requesting payments only by card unless absolutely necessary
Click and Collect will be available at both locations.
Our hours will be limited and are subject to change so do check our website before you travel! At this time we plan to be open at the following times:
Barbican Chimes (Tel:+44(0)20 7588 9242)
Monday, Wednesday, Friday 10am-4pm.
Closed Tues, Thurs, Sat and Sun
Kensington Chimes (Tel:+44(0)20 7589 9054)
Monday, Tuesday, Friday and Saturday 9am – 5.30pm
Closed Wednesday, Thursday and Sunday
Free parking is available around our Kensington shop on Saturdays after 1.30pm and all day Sunday.
Academy Chimes will remain closed. If you have an outstanding order with Academy, please get in touch with either Kensington or Barbican and we will arrange an alternative delivery. However we will not have access to the Academy Chimes branch until early July.
Placing an Order
Click & Collect: We have restarted Click&Collect from Barbican & Kensington during their opening hours. Orders can be placed online and paid for and collected in person at one of our shops once the music is ready.
Shopping in person: We will be only allowing two shoppers at a time – customers will also be provided with disposable gloves while shopping.
We recommend calling ahead to ensure that we have what you need, especially if you are travelling. We are always happy to reserve items and put them aside.
By phone: Both Barbican and Kensington will be available on the telephone – you can reach Kensington from Monday – Sunday on 020 7589 9054 even if our shop is closed. Our Barbican shop can be reached when they are open on 020 7588 9242 or by email anytime. Orders will be posted out from our branches as soon as possible.
Web Orders: We will, of course, still be processing all web orders as quickly as possible.
We will process all orders as quickly as we can! However, we are working with a fraction of our usual staff and on reduced hours. In combination with the possibility of postal delays, please bear with us if your order takes a little longer than usual. We understand that making music is an important part of self-care and we want to support all our customers through this difficult time.
What if the item I want isn’t currently in stock?
Most of our suppliers are still open, meaning the majority of our stock is available to order. Our ordering schedule is reduced so most things carry a longer delay than they may normally. Please be aware that if you order a very unusual item from a small supplier that there is a possibility of major delay or unavailability.
Can I still get my discount?
Of course! Our usual 10% professional/student/teacher discount is still available through our website. You can register here – all discounts have to be manually approved and while we are working as fast as we can, please be patient!
How much are you charging for delivery?
Unfortunately, due to significant increases in operating costs, we are currently unable to offer free delivery on orders over £25. All UK orders sent via the Royal Mail will now carry a delivery charge of £4.50. Please also bear in mind that the Royal Mail, like most organisations, are experiencing increased levels of employee absence, which does seem to be affecting delivery times for some people.
If you need your music faster…
You can choose the option on the website or when ordering from the shops to have your order sent to you by DPD for next day delivery (as long as we have the items in stock). Please remember that these are extraordinary circumstances and we are limited by many factors including Royal Mail’s service and delivery from our suppliers. However, from 15th of June Click&Collect will resume from the Barbican and Kensington stores. You can place orders for Click&Collect from Saturday 13th June which can be collected when the shops are open on the 15th June.
We will now be able to accept returned rental instruments and exchange sizes! Please make sure you contact us to ensure that we have the correct instrument in stock to avoid unnecessary travel. If the instrument you require is not in stock, please be patient as there may be some delay in ordering new items into the shops.
Repairs are also possible! We do request that you phone in advance to ensure that we’ll be able to help. If it’s a simple in-store fix (tuning, a new string, pegs slipping etc) not all of our staff members are trained to solve these issues – if you phone ahead, we can help you choose the best day or time to come into the shop. If your repair needs to be sent out for more serious work, again please ring in advance. This work will be done on a discretionary basis and may have delays due to the difficulty of travel.
If you’ve got a broken string…
We can repair it for you in the shop but if travel isn’t an option for you, it’s something that can certainly be done at home! You can order replacements easily through our website or over the phone. Here’s a great video that guides you through (it’s for cello but will be the same for violin and viola). The most important thing to remember is that it’s simple! Just don’t over tighten your string and take your time.
If you need anything else, you can get in touch:
020 7588 9242
020 7589 9054
For web orders or online enquiries: email@example.com
We are looking forward to seeing you soon!